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  65 High Street Runcorn WA7 1AH                                    Email: info@thegasstore.com

Company Number 7569801

Vat Reg No:  114 854 028

Registered in England & Wales

The Gas Store Home Services Ltd is authorised and regulated by the financial conduct authority for the purposes of credit brokering FRN 772111

We do not offer an insurance backed guarantee / warranty

How to make a complaint

By Email:   info@thegasstore.com

By Letter: The Gas Store Home Services Ltd. 65 High Street Runcorn WA7 1AH

By Telephone:  01928 577761

Please direct all correspondence for the attention of Mr J Ainsworth (Director)

We will endeavour to deal with any complaints as soon as we possibly can. As soon as we have a solution to your complaint we will contact you to advise you on how we plan to rectify your complaint.

If you are satisfied with the plan we will then schedule the necessary, work to be completed.

Occasionally this may require ordering materials to replace faulty goods. If we should have to order any parts to rectify a fault it could take longer than normal to rectify the problem depending on supplier stock levels.

On new appliance’s any faults must be reported with a twelve-month period unless covered separately by the manufacturer’s warranty.

Service / repair work to out of warranty appliances carry a twenty-eight-day warranty on workmanship.

Parts fitted to out of warranty appliances only carry the warranty from our supplier

Any appliances fitted to existing pipe work and flues, it would be taken that the existing pipe work or flue would be of sufficient size and working correctly. Any extra work due to the parts requiring replacement would be chargeable. Especially pre cast flue systems are presumed to be working correctly and the company will accept no responsibility after the fire has been fitted. All pre-cast flue fires must be paid for in full prior to fitting and cannot be refunded due to faults on the flue.

All fires must be fitted with a sulphidation filter, any customer who declines to have one fitted will be responsible for any loss of warranty from the manufacturer due to filter not being fitted.

Where we cannot resolve, any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/